SALESFORCE MANAGED SERVICES
As your business expands and adapts, it's crucial for your Salesforce team to keep up with the changes.
In the past, a single admin with minimal development support would handle Salesforce maintenance. However, the demands and complexities involved in supporting, sustaining, and expanding a Salesforce driven business have significantly increased.
With Athenea's Salesforce Managed Services, you gain a flexible, scalable, and cost-effective solution to maintain and maximise your investment. No need to hire additional full-time, dedicated employees.
We offer a comprehensive range of resources to assist you with all your Salesforce tasks, ensuring a seamless experience from start to finish. Our services include- Project Management: Our experts will help you plan and execute your Salesforce projects effectively
- Configuration: We specialise in customising Salesforce to meet your unique business needs
- Development: Our skilled developers can create tailor-made solutions to enhance the functionality of your Salesforce platform
- User Adoption, Training, and Change Management: Our team will ensure smooth user adoption of Salesforce through comprehensive training and change management strategies
A flexible, scalable, and economic solution to maintain and realise your investment — without the need to hire additional full- time, dedicated employees.
Salesforce is no longer something that can be mastered and managed by just one administrator. It now requires a diverse range of skill sets to achieve the best solution for your organisation. This includes expertise in data work, custom development, complex configuration, and integrations with other systems.
Having a specialty in a particular industry, a complex enterprise architecture, or regulatory compliance is crucial. However, when you choose staff augmentation, you only get the expertise and skills of a single resource, rather than a diverse team to address your needs.
Often, you realise that you require more than you initially anticipated. It’s impossible to know what you don’t know. That’s why bringing in a third party with cross-functional expertise can be beneficial. They can help identify, define, and implement solutions that will better serve your company in the long run. Moreover, this approach helps deliver tangible return on investment (ROI) for your valuable platform investment.
We have carefully structured our services to form strong partnerships with our clients and consistently deliver efficiencies, value, and real transformation. Our approach involves balancing their deficiencies and complementing their strengths by providing a diverse team, rather than relying on a single person or role.
In addition to the immediate client team, we have a vast network of experienced Athena resources who can be tapped into as needed. This allows us to offer consultation, solution design, and subject matter expertise from a wide range of perspectives. This level of flexibility and impact is unmatched by any single resource or role
SALESFORCE MANAGED SERVICES
WHAT IS INCLUDED?
STRATEGIC PLANNING
From executive goal setting workshops to comprehensive business process reviews, building out a high-performing Salesforce team requires a strategic approach. Our expert guidance will support you every step of the way, from initial roadmapping to the long-term realisation of value.
INTEGRATION UPDATES & SUPPORT
Experience the power of real-time synchroniSation at your fingertips. Say goodbye to waiting for updates. We offer comprehensive solutions for integration monitoring, troubleshooting, custom API integrations, and much more.
SALESFORCE OPTIMISATION
Revamp your Salesforce experience by addressing technical debt, unlocking unused functionality, and seizing missed opportunities. We specialise in merging new and existing features to streamline your business processes and enhance overall efficiency. Allow us to harmonise your Salesforce journey and maximise its potential.
TECHNICAL EXPERTS AND INDUSTRY SEPCIALISTS
Your admin is undoubtedly amazing, but let's face it—they can't be an expert in everything. That's where our team of Salesforce (and other technology!) experts comes in. We provide top-notch technical support to help your admin thrive and conquer any challenges that come their way.
ANALYTICS, REPORTS & DASHBOARDS
Gain valuable insights into your business at the click of a button. Unlock a bird's eye-view of your operations with access to custom-built reports and dashboards, tailored specifically to your needs. Get a clear understanding of the metrics that truly matter, empowering you to make informed decisions for your business.
DATA
Salesforce thrives on data. We are committed to ensuring that your integrations, validation, and storage review are accurately documented, and that your backup policies are meticulously implemented.
DEVELOPMENT OPERATIONS
Enhance productivity and reduce unnecessary costs by implementing Salesforce DevOps best practices. Our comprehensive Salesforce DevOps maturity model will seamlessly guide you through the stages of crawl, walk, and run, enabling your entire business to achieve optimal efficiency.
CENTRE OF EXCELLENCE
Our team can assist you in effectively aligning IT strategy with business strategy by establishing a COE (Center of Excellence). This COE will provide the structure needed to stay on track and achieve your goals, while also enabling you to measure performance using valuable KPIs.